Crown Lighting Technologies Company (“Crown Lighting Technologies”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, store, and protect your personal information when you visit our website, contact us, or purchase our products and services.
We handle personal data in accordance with applicable laws and regulations in the Kingdom of Saudi Arabia, including the Personal Data Protection Law (PDPL) and its Implementing Regulations.
1. Company Information
Company Name: Crown Lighting Technologies Company
Commercial Registration: 7055084987
VAT Registration Number: 314991042800003
Address: Al Malaz District, Prince Abdulmohsin Ibn Abdulaziz St., Riyadh 12842, Saudi Arabia
Email: sales@crown-lights.com
Phone: +966 56 443 8526
Phone: +966 55 484 9290
2. Personal Data We Collect
Depending on how you interact with our website and services, we may collect information such as:
- Name
- Email address
- Phone number
- Billing and delivery address
- Company or business information
- Order and purchase information
- Payment and transaction-related information
- Information submitted through contact or inquiry forms
- Information provided when communicating with our customer service team
We only seek to collect personal data that is relevant and necessary for the purposes for which it is processed. This reflects the PDPL principles of purpose limitation and data minimization.
3. How We Collect Your Data
We may collect personal data when you:
- Create an account or place an order
- Submit a contact or inquiry form
- Contact us by email or telephone
- Request information about our products
- Subscribe to communications from us
- Browse or interact with our website
We may also automatically receive limited technical information, such as browser type, device information, IP address, and website usage information, where applicable.
4. Why We Use Your Personal Data
We may process your personal data for purposes including:
- Processing and fulfilling orders
- Delivering products
- Responding to inquiries and customer requests
- Providing customer support
- Processing payments
- Managing customer accounts
- Improving our products, services, and website
- Maintaining website security
- Preventing fraud or misuse
- Meeting applicable legal, regulatory, and accounting requirements
We will process personal data for specific and lawful purposes and in accordance with applicable legal requirements.
5. Payment Information
When you make a payment through our website, payment information may be processed by third-party payment service providers.
Where payment services are provided by third parties, those providers may process your payment information according to their own privacy policies and applicable security requirements.
Crown Lighting Technologies does not intend to retain complete payment-card details unless necessary and legally permitted for the relevant transaction or service.
6. Cookies and Website Technologies
Our website may use cookies and similar technologies to:
- Enable essential website functions
- Remember user preferences
- Improve website performance
- Understand how visitors use our website
- Improve our products and services
You can manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.
7. Sharing Personal Data
We may disclose personal data when necessary to provide our products and services, including to:
- Payment service providers
- Delivery and shipping companies
- Website hosting and technology providers
- IT and security service providers
- Professional service providers
- Government authorities or other entities where disclosure is required or permitted by law
We do not sell your personal data.
Where personal data is disclosed or transferred, we take appropriate measures in accordance with applicable legal and regulatory requirements.
8. Personal Data Transfers Outside Saudi Arabia
Some service providers used to operate our website or provide related services may process data outside the Kingdom of Saudi Arabia.
Where personal data is transferred outside the Kingdom, Crown Lighting Technologies will take the measures required under applicable Saudi regulations concerning transfers of personal data outside the Kingdom.
9. Data Security
We take appropriate technical, organizational, and administrative measures designed to protect personal data against unauthorized access, disclosure, alteration, loss, destruction, or misuse.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
10. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, provide our services, maintain appropriate business records, resolve disputes, and comply with applicable legal and regulatory requirements.
When personal data is no longer required, it will be deleted, destroyed, anonymized, or otherwise handled in accordance with applicable requirements.
The Saudi PDPL framework includes a storage-limitation principle, meaning personal data should not be retained longer than necessary for its purpose.
11. Your Rights
Subject to applicable laws and any relevant conditions or exceptions, individuals may have rights concerning their personal data, including rights relating to:
- Being informed about the collection and processing of their personal data
- Accessing their personal data
- Requesting correction or updating of inaccurate personal data
- Requesting deletion or destruction of personal data in applicable circumstances
- Other rights provided under the Saudi PDPL and its Implementing Regulations
The PDPL provides individuals with rights concerning their personal data, although some rights may be subject to specific conditions or exceptions.
12. How to Exercise Your Rights
To submit a privacy-related request or ask a question about how we process your personal data, please contact us:
Email: sales@crown-lights.com
Phone: +966 50 451 4364
Phone: +966 55 484 9290
Please provide sufficient information for us to identify your request and respond appropriately.
13. Third-Party Websites
Our website may contain links to third-party websites, payment services, or other external platforms.
Crown Lighting Technologies is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
14. Children’s Privacy
Our website is not intended to knowingly collect personal data from children. If you believe that a child has provided personal data to us, please contact us so that we can review and take appropriate action.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, or applicable laws and regulations.
When we make changes, we will update the “Last Updated” date shown at the top of this page.
16. Contact Us
If you have questions about this Privacy Policy or our handling of personal data, please contact:
Crown Lighting Technologies Company
Address:
Al Malaz District, Prince Abdulmohsin Ibn Abdulaziz St.
Riyadh 12842
Kingdom of Saudi Arabia
Email: sales@crown-lights.com
Phone: +966 50 451 4364
Phone: +966 55 484 9290
Commercial Registration: 7055084987
VAT Registration Number: 314991042800003